Hotels and restaurants companies spend money on classroom trainings for new managers but the problem is that managers-trainees will forget their new skills before using them. Cornwell shows that interventions can be as good as classrooms and even cheapest!
M.J Tews and J.B Tacey tested 2 new systems: the self-coaching and feedbacks.
Self-coaching is using a workbook containing self-assessments.
Feedbacks provides trainees with formal, written feedbacks on their interpersonal skills.
I think that companies providing classes is great but they managers should also take more time explaining the job correctly to their new trainees! It takes time to learn a new job and it is not easy... Sometimes managers give us the bible of the company without spending time reading it with us or telling us what is important to know! So...classes for who? Managers themselves or trainees?
Studies show that both approaches may be a good extension to formal classroom trainings.
Both self-coaching and feedback from subordinates improve the managers trainees but when they are used together with classroom trainings, it is even better!
Even expensive, it's worth it taken one class. People were able to show to their subordinates how they could be stronger on their jobs.
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